Billing Management

Billing in Drippp is configured at the workspace level. As a workspace owner, you have exclusive access to the billing management screen to handle payment methods, credit purchases, and transaction history.

Managing Payment Methods

Adding Payment Methods

Adding a payment method is optional for one-off credit purchases but required for auto-reloading of credits.

To add a new payment method:

1. Navigate to the Billing Management screen (only accessible to workspace owners)
2. Select "Payment Methods"
3. Click "Add New Payment Method"
4. Enter your payment details and billing address (required for tax purposes)
5. Set as default payment method if desired

When a payment method is stored, you'll gain access to the auto-reloading feature for credits. Without a stored payment method, this option won't be visible.

Managing Existing Payment Methods

All payment methods and billing address details can be managed through the Stripe customer portal, which you can access from the Billing Management screen. From there, you can:

• Update card information
• Change billing addresses
• Set or remove default payment methods
• Delete payment methods

Tax Information

Companies with valid tax numbers can add them via the Stripe customer portal for proper tax documentation. This ensures all invoices reflect the correct tax status of your organization.

Understanding Your Billing History

Viewing Transaction History

In the "Transaction History" tab, workspace owners can view:

• A complete running list of all credit usage across the workspace
• All credit purchases (manual and auto-reloading)
• Transaction dates and amounts
• Users who used the credits (when applicable)

Invoices

All invoices for your purchases are available in the Stripe customer portal, accessible from the Billing Management screen.

Workspace Credit Management

As a workspace owner, you have tools to manage how credits are used across your team.

Credit Usage Controls

You can implement various controls to manage credit usage:

• Set monthly spending limits
• Monitor real-time credit consumption
• Set up low balance alerts

Low Credit Notifications

The Low Credit Notifications section is always available in the Billing Management screen:

1. Enable/disable low credit notification
2. Set the "Low credit threshold" when enabled

When enabled, an email notification will be sent to all workspace owners when the remaining credits drop below the specified threshold.

Additional Information

• All purchases are processed in USD
• Invoices are generated immediately after purchase
• All purchase records are available in the transaction history
• Stored payment methods can be managed through the Stripe customer portal

Priority Support Access

As a Drippp customer, you have access to priority support for any of your questions.

How to Access Support

You can reach our support team through multiple channels:

• Direct message from the contact form
• Email to [email protected]
• Discord

Now that you understand how to manage your billing preferences, you might want to:

• Purchase credits